Museum Operations Manager / Duty Manager

The Role – Museum Operations Manager / Duty Manager

You will oversee and coordinate the daily operations at The Wilson, while supporting our exciting museum and art gallery programming. Working with your team of colleagues, you’ll deliver a memorable experience for our visitors.

Duties will include:

Coordinating and overseeing the day-to-day operations of the building, including the opening and closing procedures
Lead on volunteer recruitment, promoting the volunteer associate programme, interviewing candidates, matching them with appropriate roles and providing liaison and supervision.
Ensuring a safe, clean and a positive working and visitor environment at all times.
Operating and monitoring safety, security, lighting and building management procedures and systems
Manage Emergency Procedures; to oversee and implement emergency protocols, including organising and training fire wardens, as well as conducting quarterly fire evacuation drills.
To induct and plan quarterly training sessions for the Casual Duty Managers.
Supervising our cleaning and facilities assistants
Monitoring art collection and building security arrangements
Assisting with the installation / dismantling of temporary exhibitions and museum displays
Setting up and operating audio-visual equipment
Champion Health & Safety Culture: Actively promote and embed a positive health and safety culture throughout the venue.

Our Requirements – Museum Operations Manager / Duty Manager

Experience gained in a supervisory / managerial role, ideally gained in a customer facing environment e.g., hospitality, retail, or a visitor attraction environment
Operations experience, with good knowledge of health, safety and security policies and procedures, including fire and security systems
Superb communication, interpersonal and visitor experience skills
Practical, hands-on approach
Ability to set up and take down equipment and audio / visual systems
Ability to remain calm under pressure and handle multiple demands and deadlines

The Package

Permanent 40 hr post rolling rota (working one weekend in three) / or Part time contract, working 20 hours per week 2.5 days out of 7 on a rolling rota
Salary in the region of £27,000, pro rata for part time workers
Career development opportunities, with full training and support
22 days annual leave, plus bank holidays
Fantastic employee leisure membership discounts
Employee food and beverage discount
Employee assistance programme

All applications for the Museum Operations Manager / Duty Manager vacancies are to be submitted by emailing your CV and cover letter to Daniel Brookes, Health & Safety & Compliance Manager, at daniel.brookes@cheltenhamtrust.org.uk.